{"id":3191,"date":"2022-11-18T15:37:47","date_gmt":"2022-11-18T10:07:47","guid":{"rendered":"https:\/\/sunbioscience.com\/?page_id=3191"},"modified":"2023-08-11T17:43:07","modified_gmt":"2023-08-11T12:13:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sunbioscience.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n

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ORDER & DELIVERY <\/strong><\/p>\n\n\n\n

How do I order products? <\/strong><\/p>\n\n\n\n

The Gri3D\u00ae<\/sup> plates with standard microwell sizes can be directly purchased from the webshop<\/a> where you can proceed to online payment. It is also possible to simply request a quote by sending an email to enquiries@sunbioscience.ch<\/a> with your needs. In this case, a quote will be sent to you by email and the order can be placed accordingly. Learn more about the standard options here<\/a>. <\/p>\n\n\n\n

In the case of custom Gri3D\u00ae<\/sup> plate, the order can only be made by requesting a quote by sending an email to enquiries@sunbioscience.ch<\/a> with your needs. A quote will be sent to you by email and the order can be placed accordingly. Learn more about the customization options here<\/a>. <\/p>\n\n\n\n

Sample plates are also available to order if you want to first test which microwell size is more convenient for your application (only available for standard microwell sizes). In this case, you can place your sample plates order here<\/a> or request one by sending an email to enquiries@sunbioscience.ch<\/a>. There is an order limitation of maximum 3 sample plates. Learn more about the sample plates here<\/a>. <\/p>\n\n\n\n

I need a quote for my institution, how do I request one? <\/strong><\/p>\n\n\n\n

You can request a quote by sending an email to enquiries@sunbioscience.ch<\/a> with your needs. <\/p>\n\n\n\n

What are the accepted payment methods?
<\/strong>We accept the following online payment methods: PayPal, credit card or bank transfer.
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How and when will my order be delivered? <\/strong><\/p>\n\n\n\n

We ship worldwide using standard room temperature courier service. Upon receipt of your order, we ship within 2-3 weeks. Accounting for transit time delivery, it should take approximately three weeks for standard orders. For custom orders, lead time is 4-5 weeks. <\/p>\n\n\n\n

Refer to the Terms & Conditions<\/a> for more details.
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Can my order be delivered to a different address than my billing address?
<\/strong>Yes, you can specify your shipping address and your billing address when making your order. <\/p>\n\n\n\n

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To which countries does SUN bioscience ship orders?
<\/strong>We ship our products worldwide.
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How can I cancel my order? <\/strong><\/p>\n\n\n\n

If you wish to cancel an order prior to the delivery, contact enquiries@sunbioscience.ch<\/a> . <\/p>\n\n\n\n

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What are the shipping costs? <\/strong><\/p>\n\n\n\n

Shipping costs are 33 CHF for national shipments in Switzerland and 55 CHF for international shipments. <\/p>\n\n\n\n

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I haven\u2019t received my order, what should I do? <\/strong><\/p>\n\n\n\n

If you are still waiting for your order after the estimated delivery time, please send an email to enquiries@sunbioscience.ch<\/a> with your name and order number and a member of our team will get back to you. <\/p>\n\n\n\n

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GRI3D\u00ae<\/sup> PRODUCT SPECIFICATIONS\u00a0<\/strong><\/p>\n\n\n\n

What is the shelf-life of Gri3D<\/strong>\u00ae<\/sup> <\/strong>and how should I store them? <\/strong><\/p>\n\n\n\n

Upon receipt, please store the plates at 4\u00b0C where they are stable for at least 6 months. <\/p>\n\n\n\n

Do I need any special equipment to use Gri3D<\/strong>\u00ae<\/sup><\/strong>? <\/strong><\/p>\n\n\n\n

Gri3D\u00ae<\/sup> products are SLAS-standard and are compatible with standard laboratory equipment such as multichannel pipets or high-content imagers. <\/p>\n\n\n\n

Is Gri3D\u00ae<\/sup> automatable? <\/strong><\/p>\n\n\n\n

Yes. We have established automated organoid workflows including hydrogel equilibration, cell seeding, medium exchange and compound exposure with liquid handlers. <\/p>\n\n\n\n

What are the plate dimensions? <\/strong><\/p>\n\n\n\n

96 wellplate: 127.90 x 85.60 x 14.45 mm (l x w x h).
24 wellplate: 127.90 x 85.60 x 19.00 mm (l x w x h).
Technical drawings are available upon request at
customer-service@sunbioscience.ch<\/a> . <\/p>\n\n\n\n

What are the recommended well volumes?
<\/strong>96 wellplate: 50 \u03bcl seeding chamber + 150 \u03bcl pipetting port.
24 wellplate: 200 \u03bcl seeding chamber + 800 \u03bcl pipetting port.
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What material is Gri3D\u00ae<\/sup> made of?
<\/strong>Top plate: polystyrene.
Hydrogel microwell: poly-ethylene glycol (PEG).
Bottom: plastic (1 mm thick, polystyrene) or imaging bottom (0.18 mm thick, IBIDI polymer). <\/p>\n\n\n\n

How do I choose between plastic or imaging bottom plates? <\/strong><\/p>\n\n\n\n

The choice of the plate bottom depends on your application needs. For high resolution imaging of immunostainings at 10X or higher magnification, imaging bottom (0.18 mm, IBIDI polymer) is preferred. For other types of assays, use plastic bottom. <\/p>\n\n\n\n

What are the microwell sizes available? <\/strong><\/p>\n\n\n\n

Our <\/meta>Gri3D\u00ae<\/sup> plates come with various microwell sizes ranging from 100 \u03bcm to 1500 \u03bcm. Learn more about all the options by looking at our product catalogue<\/a>.\u00a0<\/p>\n\n\n\n